Order Description
Call Toll Free: (888) 688-3672
Header 1Header 2 Header 3
Home>Frequently Asked Questions at Outdora

FREQUENTLY ASKED QUESTIONS

Q
: Do you charge sales tax?
A: Only items sold and shipped to destinations in the state of California are subject to sales tax.

Q
: How will I know if an item is on backorder and what are my options?
A: If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Representative, who will provide you with options to fulfill your current order.

Q
: After placing an order, how long will it be before my package is shipped?
A: Since some of Outdora’s items are shipped directly from the manufacturer, the time before the order leaves the warehouse can vary. For availability and further details, please see individual item descriptions.

Q
: I know that you offer free ground service, but what if I need my package sooner?
A: Customers that would like to upgrade to a shorter delivery time from ground service can pay an additional fee. Currently we offer ground, 2-day, and next day delivery service for items that are delivered via common carrier.

Q
: Do you offer international shipping?
A: We are willing to make individual arrangements for our international customers. Please contact us directly to discuss shipping options.

Q
: How can I return or exchange an item that I purchased?
A: Your satisfaction is of the utmost importance to us. If you are not satisfied with a product you have received for any reason, please contact us to return or exchange the item within 30 days of your purchase. All returned items must be returned in their original condition. A 20% restocking fee will be charged on all returned items.

Q
: Can I cancel an order I have already placed?
A: If you would like to cancel your order or a portion of your order, we will make every attempt to fulfill your request, however we cannot guarantee cancellations if made after 1:00 P.M. PST on the day that you place the order. Some of our products are shipped directly from the manufacturer and to ensure prompt delivery the order is transmitted to them as soon as possible. It is therefore very difficult to stop the shipment after they have received the order. Cancellation requests are required to be made by telephone (888) OUTDORA [688-3672], requests made by email may not be honored.

Q
: How can I make a change to my order?
A: If you would like to change your order, we will make every attempt to fulfill your request, however we cannot guarantee changes if made after 1:00 P.M. PST on the day that you place the order. Some of our products are shipped directly from the manufacturer and to ensure prompt delivery the order is transmitted to them as soon as possible. It is therefore very difficult to stop the shipment after they have received the order. Requests for changes are required to be made by telephone (888) OUTDORA [688-3672], requests made by email may not be honored.

Q
: What do I do if I receive an item that is damaged?
A: In the case of shipping damage, the customer must notify us within 10 days of receipt of the item to be eligible for a refund, exchange or replacement. If an item appears to be damaged due to reasons other than shipping, please contact us to make replacement arrangements.

Q
: How can I contact Outdora with other questions I may have?
A: Outdora Customer Service is available via email at and phone: (888) OUTDORA [688-3672].

Q
: Can I send an item from Outdora as a gift?
A: It is our pleasure at Outdora to help facilitate your gift needs, unfortunately we are unable to provide gift wrapping at this time, but we are happy to include a gift message as part of an order.