Q:
Do you charge sales tax? A:
Only items sold and shipped to destinations in the state of California
are subject to sales tax.
Q:
How will I know if an item is on backorder and what are my options? A:
If your order includes an item that has been placed on backorder, you
will promptly be notified by a Customer Service Representative, who
will provide you with options to fulfill your current order.
Q:
After placing an order, how long will it be before my package is
shipped? A:
Since some of Outdora’s items are shipped directly from the
manufacturer, the time before the order leaves the warehouse can vary.
For availability and further details, please see individual item
descriptions.
Q:
I know that you offer free ground service, but what if I need my
package sooner? A:
Customers that would like to upgrade to a shorter delivery time from
ground service can pay an additional fee. Currently we offer ground,
2-day, and next day delivery service for items that are delivered via
common carrier.
Q:
Do you offer international shipping? A:
We are willing to make individual arrangements for our international
customers. Please contact us directly to discuss shipping options.
Q:
How can I return or exchange an item that I purchased? A:
Your satisfaction is of the utmost importance to us. If you are not
satisfied with a product you have received for any reason, please
contact us to return or exchange the item within 30 days of your
purchase. All returned items must be returned in their original
condition. A 20% restocking fee will be charged on all returned items.
Q:
Can I cancel an order I have already placed? A:
If you would like to cancel your order or a portion of your order, we
will make every attempt to fulfill your request, however we cannot
guarantee cancellations if made after 1:00 P.M. PST on the day that you
place the order. Some of our products are shipped directly from the
manufacturer and to ensure prompt delivery the order is transmitted to
them as soon as possible. It is therefore very difficult to stop the
shipment after they have received the order. Cancellation requests are
required to be made by telephone (888) OUTDORA [688-3672], requests
made by email may not be honored.
Q:
How can I make a change to my order? A:
If you would like to change your order, we will make every attempt to
fulfill your request, however we cannot guarantee changes if made after
1:00 P.M. PST on the day that you place the order. Some of our products
are shipped directly from the manufacturer and to ensure prompt
delivery the order is transmitted to them as soon as possible. It is
therefore very difficult to stop the shipment after they have received
the order. Requests for changes are required to be made by telephone
(888) OUTDORA [688-3672], requests made by email may not be honored.
Q:
What do I do if I receive an item that is damaged? A:
In the case of shipping damage, the customer must notify us within 10
days of receipt of the item to be eligible for a refund, exchange or
replacement. If an item appears to be damaged due to reasons other than
shipping, please contact us to make replacement arrangements.
Q:
How can I contact Outdora with other questions I may have? A:
Outdora Customer Service is available via email at
and phone: (888) OUTDORA [688-3672].
Q:
Can I send an item from Outdora as a gift? A:
It is our pleasure at Outdora to help facilitate your gift needs,
unfortunately we are unable to provide gift wrapping at this time, but
we are happy to include a gift message as part of an order.
