Order Description
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PLACING AN ORDER


Expediting your order as quickly as possible is our goal, and we strive to process all orders upon receipt; however, orders placed after 3 p.m. PST may not be processed until the next business day. (See Shipping and Delivery Times for information on when your order will arrive.)

Via the Internet
Orders may be placed via the Internet 24 hours a day through our Secure Shopping Cart.

Via Telephone
Feel more comfortable ordering from a live customer service agent? We will take your order via telephone at 888-688-3672 during regular business hours, which are Monday through Friday: 7 a.m. to 9 p.m. (PST) and Saturday and Sunday: 8 a.m. to 6 p.m. (PST).
(Telephone orders receive the same quick processing as Internet orders.)

Via Mail
To place an order by mail, please print a copy of your completed Outdora Shopping Cart Pages, enclose a personal check, cashier’s check or money order for the amount of your purchase(s) and send to:

Outdora 
128 West Napa Street
Sonoma, CA 95476

Any order paid by Personal Check will not be processed until check funds have cleared.

Checks without sufficient funds will be subject to a $25 processing fee.

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PRICING

In the unlikely event that a price stated on Outdora.com is incorrect, then the following applies:

If a Product's correct price is lower than our stated price, we charge the lower price and ship you the Product.

If a Product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Outdora shall not be liable for any billing errors unless you advise us of such billing error within sixty (60) days of its transaction date.

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LOW PRICE GUARANTEE

Outdora is committed to providing quality merchandise at the lowest prices online. If you find one of our products for sale on a competitor’s site for less, call one of our sales associates and we will beat that price!

In fact, if you find a lower price within thirty days of your original purchase, we will refund you the difference!
 
Low Price Guarantee Terms and Conditions:  
•    Item must be the identical model from an authorized U.S. dealer with the same U.S. manufacturer's warranty and also include the same accessories, if applicable.
•    Outdora will price match only in-stock products.
•    Outdora reserves the right to verify another online company's product availability and price before issuing a price match or refund.
•    Outdora does not match auction websites, price clubs or refurbished products.
•    The Lowest Price Guarantee does not apply to obvious pricing errors or clearance/discontinued items.
•    The Lowest Price Guarantee applies to the total purchase price of the item which would include shipping, taxes, or other discounts.

Call 1-888-OUTDORA or email customerservice@outdora.com for assistance in ensuring you the lowest price online.

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PAYMENT OPTIONS


Credit Cards

Outdora accepts Visa, MasterCard, American Express and Discover.

PayPal

Paypal is a convenient and secure means of paying online.  While Bill Me Later® is not a payment option that Outdora currently offers, anyone with a Paypal account can access an option to pay for their Outdora purchase via Bill Me Later.   Bill Me Later is a subsidiary of Paypal and is accessible through Paypal.

Checks and Money Orders

Our customers are always welcome to pay by Personal Check, Cashiers Check or Money Order.  Any order paid for by Personal Check will not be processed until check funds have cleared.  Checks without sufficient funds will be subject to a $25 processing fee.

Paid by Cash

Paid by Cash  is a prepaid cash card secured by MasterCard. 

Outdora Gift Certificates
 
If you have the good fortune of shopping with an Outdora Gift Certificate, enter the code in the appropriate field when you check out.  If the amount of the purchase is greater than the gift certificate amount, you can pay the difference by one of the other payment options.   

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SALES TAX


Outdora does not charge sales tax outside the state of California.  Because Outdora is headquartered in Sonoma, California, we are  required to charge the Sonoma County tax rate (currently 8.5%) to all orders shipped within California.

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ORDER CONFIRMATIONS


If you place an order via the Internet or via telephone you will receive an order confirmation via email. For orders placed via mail, please include your telephone number or email address and a customer service representative will contact you via telephone or email upon receipt.

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ITEMS ON BACKORDER


If your order includes an item that is currently out of stock, an Outdora customer service representative will promptly notify you regarding the item’s expected date of availability and shipping options to expedite your order.

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CUSTOM ORDERS


Due to the personalized and unique nature of customized products, Outdora does not accept returns on custom-made items.  Cancellation of orders for customized items will only be accepted within 24 hours of placing the order.

All customized products still provide the full manufacturer warranty against any product defects or production errors.
 
However, we will work to ensure that the manufacturers' warranties and guarantees are upheld in the event of a product defect or production error.
 
Each manufacturer that specializes in custom made products has a different lead time, which varies and fluctuates based on seasonal demand.

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