PLACING
AN ORDER
Expediting your order as quickly as possible is our goal, and we strive
to process all orders upon receipt; however, orders placed after 3 p.m.
PST may not be processed until the next business day. (See Shipping and
Delivery Times for information on when your order will arrive.)
Via the Internet
Orders may be placed via the Internet 24 hours a day through our Secure
Shopping Cart.
Via Telephone
Feel more comfortable ordering from a live customer service agent? We
will take your order via telephone at 888-688-3672 during regular
business hours, which are Monday through Friday: 7 a.m. to 9 p.m. (PST)
and Saturday and Sunday: 8 a.m. to 6 p.m. (PST).
(Telephone orders receive the same quick processing as Internet orders.)
Via Mail
To place an order by mail, please print a copy of your completed
Outdora Shopping Cart Pages, enclose a personal check,
cashier’s check or money order for the amount of your
purchase(s) and send to:
Outdora
128 West Napa Street
Sonoma, CA 95476
Any order paid by Personal Check will not be processed until check
funds have cleared.
Checks without sufficient funds will be subject to a $25 processing fee.
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PRICING
In the unlikely event that a price stated on Outdora.com is incorrect,
then the following applies:
If a Product's correct price is lower than our stated price, we charge
the lower price and ship you the Product.
If a Product's correct price is higher than our stated price, we will,
at our discretion, either contact you for instructions before shipping
or cancel your order and notify you of such cancellation.
Outdora shall not be liable for any billing errors unless you advise us
of such billing error within sixty (60) days of its transaction date.
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LOW
PRICE GUARANTEE
Outdora is committed to providing quality merchandise at the lowest
prices online. If you find one of our products for sale on a
competitor’s site for less, call one of our sales associates
and we will beat that price!
In fact, if you find a lower price within thirty days of your original
purchase, we will refund you the difference!
Low Price Guarantee Terms and Conditions:
• Item must be the identical
model from an authorized U.S. dealer with the same U.S. manufacturer's
warranty and also include the same accessories, if applicable.
• Outdora will price match only
in-stock products.
• Outdora reserves the right to
verify another online company's product availability and price before
issuing a price match or refund.
• Outdora does not match auction
websites, price clubs or refurbished products.
• The Lowest Price Guarantee
does not apply to obvious pricing errors or clearance/discontinued
items.
• The Lowest Price Guarantee
applies to the total purchase price of the item which would include
shipping, taxes, or other discounts.
Call 1-888-OUTDORA or email customerservice@outdora.com for assistance
in ensuring you the lowest price online.
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PAYMENT
OPTIONS
Credit
Cards
Outdora accepts Visa, MasterCard, American Express and Discover.
PayPal
Paypal is a convenient and secure means of paying online.
While Bill Me Later® is not a payment option that Outdora
currently offers, anyone with a Paypal account can access an option to
pay for their Outdora purchase via Bill Me Later.
Bill Me Later is a subsidiary of Paypal and is accessible through
Paypal.
Checks
and Money Orders
Our customers are always welcome to pay by Personal Check, Cashiers
Check or Money Order. Any order paid for by Personal Check
will not be processed until check funds have cleared. Checks
without sufficient funds will be subject to a $25 processing fee.
Paid
by Cash
Paid by Cash
is a prepaid cash card secured by MasterCard.
Outdora
Gift Certificates
If you have the good fortune of shopping with an Outdora Gift
Certificate, enter the code in the appropriate field when you check
out. If the amount of the purchase is greater than the gift
certificate amount, you can pay the difference by one of the other
payment options.
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SALES
TAX
Outdora does not charge sales tax outside the state of
California. Because Outdora is headquartered in Sonoma,
California, we are required to charge the Sonoma County tax
rate (currently 8.5%) to all orders shipped within California.
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ORDER
CONFIRMATIONS
If you place an order via the Internet or via telephone you will
receive an order confirmation via email. For orders placed via mail,
please include your telephone number or email address and a customer
service representative will contact you via telephone or email upon
receipt.
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ITEMS
ON BACKORDER
If your order includes an item that is currently out of stock, an
Outdora customer service representative will promptly notify you
regarding the item’s expected date of availability and
shipping options to expedite your order.
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CUSTOM
ORDERS
Due to the personalized and unique nature of customized products,
Outdora does not accept returns on custom-made items.
Cancellation of orders for customized items will only be accepted
within 24 hours of placing the order.
All customized products still provide the full manufacturer warranty
against any product defects or production errors.
However, we will work to ensure that the manufacturers' warranties and
guarantees are upheld in the event of a product defect or production
error.
Each manufacturer that specializes in custom made products has a
different lead time, which varies and fluctuates based on seasonal
demand.
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