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HASSLE –FREE RETURN POLICY


Customer satisfaction is of the utmost importance to us and we offer a 100% Satisfaction Guarantee on all our products. If for any reason you are not satisfied with your purchase, return it within 30 days of receipt of your product and we will gladly exchange, credit or refund the cost of the item—with a minimal restocking fee of 20%.

For quick and painless returns, contact us via email at customerservice@outdora.com or by telephone at 888-688-3672 within the 30-day return period. Please provide us with your Outdora order number or, if you do not have your order number, please include your name, address and phone number along with the name and product number of the item you wish to return.  One of our friendly customer service representatives will need to provide you with an RMA (Return Merchandise Authorization) number.

To be eligible for a return, the item(s) you wish to return must be in new and resellable condition.  Items that have been removed from their original packaging do not qualify as new and resellable.  Custom-made products do not qualify for return.  Please note that you pay shipping costs on all returns.  Items will be returned directly to the manufacturer for inspection. Outdora is not responsible for packages that are lost or damaged so please consider insuring your packages with the return shipping service of your choice.
Upon the manufacturer’s approval of your return, you can either exchange your product for something of equal or greater value or opt to receive a refund less the 20% restocking fee.  
Refunds will be issued in the form of a credit to your credit card, if you paid by credit card; a Paypal credit if you paid via paypal or via check, if you paid by check. Refunds provided by check will be issued within 30 days.  If you are returning an item that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.

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CHANGING OR CANCELING AN ORDER


Requests for changing or canceling your order may be made via telephone by calling 888-688-3672 or via email to customerservice@outdora.com .

We will make every attempt to fulfill your request to change or cancel your order; however, we cannot guarantee changes or cancellations if made after 1 p.m. PST on the day that you place the order. Some Outdora items are shipped directly from the manufacturer, and to ensure prompt delivery, your order is transmitted to the manufacturer as soon as possible. Therefore, it is not always possible to change or stop a shipment after an order has been placed.

If you are unsatisfied with an item you have purchased and wish to exchange it for another Outdora item, please see our Hassle Free Return Policy.

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EXCHANGING OR RETURNING A DAMAGED ITEM


Please inspect your order immediately upon arrival. Do not dispose of any packaging materials or the box until you have thoroughly inspected your order and are satisfied with the product you have received. If your product was shipped to you via Truck Freight Service, please see our Freight Inspection Guidelines Section.  

In the case of shipping damage on a small parcel carrier (United States Postal Service, UPS or FEDEX) you must notify us within 10 days of receipt of the item to be eligible for a refund, exchange or replacement.

If an item appears to be damaged due to reasons other than shipping, please contact us within 10 days of receipt at 888-688-3672 to make replacement arrangements. At this time, we will determine whether to send a replacement part or a full replacement of the entire item. We may also issue a “Call Tag” for UPS to pick up the damaged part or item at no charge and send you a replacement part or item (also at no charge).

If an item is received damaged, you have the option of exchanging the item or receiving a refund minus a 20% restocking fee.

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