HASSLE
–FREE RETURN POLICY
Customer satisfaction is of the utmost importance to us and we offer a
100% Satisfaction Guarantee on all our products. If for any reason you
are not satisfied with your purchase, return it within 30 days of
receipt of your product and we will gladly exchange, credit or refund
the cost of the item—with a minimal restocking fee of 20%.
For quick and painless returns, contact us via email at
customerservice@outdora.com
or by telephone at 888-688-3672 within the
30-day return period. Please provide us with your Outdora order number
or, if you do not have your order number, please include your name,
address and phone number along with the name and product number of the
item you wish to return. One of our friendly customer service
representatives will need to provide you with an RMA (Return
Merchandise Authorization) number.
To be eligible for a return, the item(s) you wish to return must be in
new and resellable condition. Items that have been removed
from their original packaging do not qualify as new and
resellable. Custom-made products do not qualify for
return. Please note that you pay shipping costs on all
returns. Items will be returned directly to the manufacturer
for inspection. Outdora is not responsible for packages that are lost
or damaged so please consider insuring your packages with the return
shipping service of your choice.
Upon the manufacturer’s approval of your return, you can
either exchange your product for something of equal or greater value or
opt to receive a refund less the 20% restocking fee.
Refunds will be issued in the form of a credit to your credit card, if
you paid by credit card; a Paypal credit if you paid via paypal or via
check, if you paid by check. Refunds provided by check will be issued
within 30 days. If you are returning an item that was
originally purchased with a gift certificate, you will receive an
in-store credit as your refund.
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CHANGING
OR CANCELING AN ORDER
Requests for changing or canceling your order may be made via telephone
by calling 888-688-3672 or via email to
customerservice@outdora.com
.
We will make every attempt to fulfill your request to change or cancel
your order; however, we cannot guarantee changes or cancellations if
made after 1 p.m. PST on the day that you place the order. Some Outdora
items are shipped directly from the manufacturer, and to ensure prompt
delivery, your order is transmitted to the manufacturer as soon as
possible. Therefore, it is not always possible to change or stop a
shipment after an order has been placed.
If you are unsatisfied with an item you have purchased and wish to
exchange it for another Outdora item, please see our
Hassle Free Return
Policy.
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EXCHANGING
OR RETURNING A DAMAGED ITEM
Please inspect your order immediately upon arrival. Do not dispose of
any packaging materials or the box until you have thoroughly inspected
your order and are satisfied with the product you have received. If
your product was shipped to you via Truck Freight Service, please see
our
Freight
Inspection Guidelines Section.
In the case of shipping damage on a small parcel
carrier (United States
Postal Service, UPS or FEDEX) you must notify us within 10 days of
receipt of the item to be eligible for a refund, exchange or
replacement.
If an item appears to be damaged due to reasons other than shipping,
please contact us within 10 days of receipt at 888-688-3672 to make
replacement arrangements. At this time, we will determine whether to
send a replacement part or a full replacement of the entire item. We
may also issue a “Call Tag” for UPS to pick up the
damaged part or item at no charge and send you a replacement part or
item (also at no charge).
If an item is received damaged, you have the option of exchanging the
item or receiving a refund minus a 20% restocking fee.
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