Order Description
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We will ship your order using the quickest, safest, and most reliable method possible for the item(s) you have purchased. On each product page, “ships in” a particular number of days refers to business days (Monday through Friday). This quote “ships in” also refers to pre ship time, which is the amount of time it takes us to prepare your order for shipment, not the number of days it will take your order to arrive at your door. For example, orders received on a Friday that have a shipping description that reads “Ships in one day” will be shipped the following Monday.

Smaller, lighter Outdora items will be shipped via Small Parcel Carrier (United States Postal Service, UPS or FEDEX) within the continental United States. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 5 business days after it leaves the warehouse.

Delivery times can vary for each Outdora item based on the delivery location and the size of the item. We provide you with a choice of shipping methods and the applicable shipping costs. Most Outdora items can be shipped within 2 to 3 days and will arrive within a week to 10 days.

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At Outdora, every purchase within the continental U.S. comes with free ground shipping. However, if you would like to receive your order sooner, you can upgrade to 2 day or next day delivery for an additional fee. This only affects the transport time, it does NOT affect the lead time on the website. Request your shipping upgrade when you are making your purchase by indicating your shipping preference on your Shopping Cart Page. The upgraded shipping fee amount will be displayed in your Shopping Cart upon checkout.

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International shipping costs are manually calculated and therefore determined on an individual basis. Please contact us via email at customerservice@outdora.com or by telephone at 888-688-3672 for shipping rates to your country.  

Please note that international shipping quotes do not include brokerage fees, duty and taxes which are the responsibility of the recipient upon delivery.

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Outdora items that are too large or heavy for delivery via Small Parcel Carrier will be shipped via Truck Freight Service. These items have a special notation included in the product features section on Outdora.com regarding this shipping requirement. If your purchase(s) require Truck Freight Service, you will be contacted by the Freight Company to schedule a delivery time. (Most Truck Freight Delivery Services takes approximately 3 to 10 days from the time the ordered item leaves the warehouse depending on the length of the pre ship processing time.)  Freight Delivery Service provides back of truck driveway or curbside delivery. Unless you notify us prior to delivery that you do not require a “residential delivery,” all Freight Delivery items will be delivered via “residential delivery.”

A Residential Delivery is made using a smaller truck appropriate for deliveries on residential streets and includes Lift gate Service, a gentle mechanized lowering of your item(s) from the truck. If you would like your item(s) moved from the delivery point (curbside or driveway), the driver will be glad to assist you within 30 feet as long the area has a flat surface that permits use of a hand dolly.

Some conditions may inhibit the driver’s ability to access the delivery address such as a steep, narrow or inaccessible driveway.  If the circumstances surrounding your delivery present a hazardous condition for the driver, truck or shipment, it is up to the driver’s discretion to decide whether or not to unload the freight at curbside or, if possible, roll the freight down your driveway using a hand dolly.

If your destination address involves restricted accessibility, consider upgrading to one of Outdora’s White Glove options which offers hassle-free delivery service inside your home.

Once a freight order has been shipped, it cannot be cancelled. If the customer cancels an order after is has shipped, they are responsible for return shipping charges and a 20% restocking fee. The exception to this is if Outdora has shipped the item after the expected ship date.

Please review Outdora’s Freight Inspection Directions  prior to your delivery.

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It is the recipient’s responsibility to inspect their order prior to signing for it.   Upon delivery of your freight shipment, please follow these directions:

First, confirm that the number of packages on the bill of lading (delivery receipt) matches the same number of packages being delivered.  If anything is missing on the delivery truck that is present on the bill of lading, note this clearly on the bill of lading before signing.  Then call us at 888-688-3672 immediately to report any inconsistencies between the bill of lading and the actual shipment.  We will then contact our freight carrier to track the missing pieces or replace them, if necessary.

Second, inspect the packaging for damage.  If there is any external damage to the box, such as a puncture, crush or tear, please open the packaging to inspect for concealed damage.  If there is any concealed damage, you have the option to either refuse the delivery altogether or write “DAMAGED” on the bill of lading before signing/accepting the freight.   As soon as the delivery driver has left, it is the recipient’s responsibility to call Outdora at 888-688-3672 to report the damage so we can work on getting you an immediate replacement.  If no concealed damage is discovered upon inspection, please note on the bill of lading prior to signing that the box was damaged.  Example:  “Box had puncture on side.”

Third, if there isn’t any noticeable external damage, simply sign for your shipment and note on the bill of lading that the contents of the freight were not inspected for concealed damage.  If you would prefer to check for concealed damage before relieving the driver, please do so.  Otherwise, after the driver has left, inspect the contents of your package for any concealed damages.  If there are any concealed damages, it is the recipient’s responsibility to contact Outdora immediately at 888-688-3672 to report these damages so we can work with the freight company to get you a replacement as soon as possible.

If you sign the bill of lading without noting any damages or inconsistencies with the freight, then legally you are acknowledging that you have received your shipment in good condition. Additionally, if the recipient authorizes the freight company to leave the shipment without signature, Outdora is not responsible for any damages or missing items.

All freight damages must be reported to Outdora within 3 days of delivery.

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