SHIPPING
ESTIMATES AND OPTIONS
We will ship your order using the quickest, safest, and most reliable
method possible for the item(s) you have purchased. On each product
page, “ships in” a particular number of days refers
to business days (Monday through Friday). This quote “ships
in” also refers to pre ship time, which is the amount of time
it takes us to prepare your order for shipment, not the number of days
it will take your order to arrive at your door. For example, orders
received on a Friday that have a shipping description that reads
“Ships in one day” will be shipped the following
Monday.
Smaller, lighter Outdora items will be shipped via Small Parcel Carrier
(United States Postal Service, UPS or FEDEX) within the continental
United States. Depending on how close you are to the shipping
warehouse, your item will arrive between 1 and 5 business days after it
leaves the warehouse.
Delivery times can vary for each Outdora item based on the delivery
location and the size of the item. We provide you with a choice of
shipping methods and the applicable shipping costs. Most Outdora items
can be shipped within 2 to 3 days and will arrive within a week to 10
days.
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UPGRADE
YOUR SHIPPING
At Outdora, every purchase comes with free ground shipping.
However, if you would like to receive your order sooner, you can
upgrade to 2 day or next day delivery for an additional fee. Request
your shipping upgrade when you are making your purchase by indicating
your shipping preference on your Shopping Cart Page. The upgraded
shipping fee amount will be displayed in your Shopping Cart upon
checkout.
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INTERNATIONAL
SHIPPING
International shipping costs are manually calculated and therefore
determined on an individual basis. Please contact us via email at
customerservice@outdora.com
or by telephone at 888-688-3672 for shipping rates to your country.
Please note that international shipping quotes do not include brokerage
fees, duty and taxes which are the responsibility of the recipient upon
delivery.
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FREIGHT
DELIVERY
Outdora items that are too large or heavy for delivery via Small Parcel
Carrier will be shipped via Truck Freight Service. These items have a
special notation included in the product features section on
Outdora.com regarding this shipping requirement. If your purchase(s)
require Truck Freight Service, you will be contacted by the Freight
Company to schedule a delivery time. (Most Truck Freight Delivery
Services takes approximately 3 to 10 days from the time the ordered
item leaves the warehouse depending on the length of the pre ship
processing time.) Freight Delivery Service provides back of
truck driveway or curbside delivery. Unless you notify us prior to
delivery that you do not require a “residential
delivery,” all Freight Delivery items will be delivered via
“residential delivery.”
A Residential Delivery is made using a smaller truck appropriate for
deliveries on residential streets and includes Lift gate Service, a
gentle mechanized lowering of your item(s) from the truck. If you would
like your item(s) moved from the delivery point (curbside or driveway),
the driver will be glad to assist you within 30 feet as long the area
has a flat surface that permits use of a hand dolly.
Some conditions may inhibit the driver’s ability to access
the delivery address such as a steep, narrow or inaccessible
driveway. If the circumstances surrounding your delivery
present a hazardous condition for the driver, truck or shipment, it is
up to the driver’s discretion to decide whether or not to
unload the freight at curbside or, if possible, roll the freight down
your driveway using a hand dolly.
If your destination address involves restricted accessibility, consider
upgrading to one of Outdora’s
White Glove options
which offers hassle-free delivery service inside your home.
Once a freight order has been shipped, it cannot be cancelled. If the customer cancels an order after is has shipped, they are responsible for return shipping charges and a 20% restocking fee. The exception to this is if Outdora has shipped the item after the expected ship date.
Please review
Outdora’s
Freight Inspection Directions
prior to your delivery.
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FREIGHT
INSPECTIONS
It is the recipient’s responsibility to inspect their order
prior to signing for it. Upon delivery of your
freight shipment, please follow these directions:
First, confirm that the number of packages on the bill of lading
(delivery receipt) matches the same number of packages being
delivered. If anything is missing on the delivery truck that
is present on the bill of lading, note this clearly on the bill of
lading before signing. Then call us at 888-688-3672
immediately to report any inconsistencies between the bill of lading
and the actual shipment. We will then contact our freight
carrier to track the missing pieces or replace them, if necessary.
Second, inspect the packaging for damage. If there is any
external damage to the box, such as a puncture, crush or tear, please
open the packaging to inspect for concealed damage. If there
is any concealed damage, you have the option to either refuse the
delivery altogether or write “DAMAGED” on the bill
of lading before signing/accepting the freight. As
soon as the delivery driver has left, it is the recipient’s
responsibility to call Outdora at 888-688-3672 to report the damage so
we can work on getting you an immediate replacement. If no
concealed damage is discovered upon inspection, please note on the bill
of lading prior to signing that the box was damaged.
Example: “Box had puncture on side.”
Third, if there isn’t any noticeable external damage, simply
sign for your shipment and note on the bill of lading that the contents
of the freight were not inspected for concealed damage. If
you would prefer to check for concealed damage before relieving the
driver, please do so. Otherwise, after the driver has left,
inspect the contents of your package for any concealed
damages. If there are any concealed damages, it is the
recipient’s responsibility to contact Outdora immediately at
888-688-3672 to report these damages so we can work with the freight
company to get you a replacement as soon as possible.
If you sign the bill of lading without noting any damages or
inconsistencies with the freight, then legally you are acknowledging
that you have received your shipment in good condition. Additionally,
if the recipient authorizes the freight company to leave the shipment
without signature, Outdora is not responsible for any damages or
missing items.
All freight damages must be reported to Outdora within 3 days of
delivery.
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